If data is missing from your reports, it might be that an error occurred and the nightly process did not run to update the data on your site. Don’t worry, the data is not lost! The process just needs to be run. If Bridgeline Digital is your host, contact your program manager. If you are hosting, contact your site administrator.

 

If your site was setup with an error page in iAPPS (so you can manage content on the error page) it will automatically be included in site statistics. This might be good information to have in order to fix broken links on your site. On the other hand, it can also be a problem if you are generating errors for minor things like a 404 for a small image on a header that a user does not notice. If you export your reports to Excel, you can use the editing functionality in Excel to edit out error pages.

 

If the Internal Search function was not set up when your original site was built out, you will not be able to see any Internal Search statistics. If Bridgeline Digital is your host, contact your program manager. If you are hosting, contact your site administrator.

 

The Analyzer database updates overnight. This means that any reported statistics are available up to the day before the current day, even if you choose the current date as the final day in the Reporting Period.

 

If you have a menu item called “home” and a page called home then iAPPS Analyzer tracks the page rather than the menu item. To make clear which is being tracked, it labels the page home/home.