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Refunds - Approving a Refund

Only CSRManagers or Commerce Administrators can approve refunds.  Thus when a CSR processes a return with a refund, it will have the status of “Refund Entered” or “Refund Waiting Approval.” 

The CSR manager can see the list the list of refunds waiting action through the Payment & Refunds (Store Manager > Payments) by filtering for status “Refund Waiting Approval.”

1. Approve or reject the Refund by right-clicking in the row of the refund and selecting the appropriate option, such as Approve Refund.  If there are questions, the CSR manager can also View Payment Notes or View Order.

2. You should get a popup confirming the success or failure of the refund.
   
   Once the Refund is approved, it will disappear from the Awaiting Approval Grid, but can be accessed by filtering for the status of  Refunded in Payments & Refunds. 
   
   CSRManagers can also sort by Refund Rejected, Entered or Failed.