Managing Website Comments

To approve or delete site comments:

Ensure you are in SiteComments (Manage Site Assets > Engagement Tools >Comments).

1. Locate the comment to act on in the list.
2. You can highlight a single comment or click the check boxes beside each comment you want to act on.
3. To select all comments in the list, click the Select All check box on the left of the column heading.
4. If you are acting on Multiple comments simultaneously, then your options are limited to Approve, Unapprove or Delete.
5. Click the button for the action you want to perform.
6. A confirmation dialog box appears.Click OK. You will receive a confirmation for success or failure.

• Approved messages now appear on the website in the location where users entered the comments.
• Unapproved comments are removed from the website.
• Deleted comments no longer appear in Content Manager or on the website

Single comments can also be edited or replied to. See the next section for details.

Note that once comments are approved, they can no longer be edited. Unapprove the comment to edit it.

 

You can edit a comment before approving it.

To edit a comment:

1. Ensure you are in SiteComments (Manage Site Assets > Engagement Tools >Comments).
2. Locate the comment to act on in the list.
3. Click Edit.
4. Content Manager displays the comment in a dialog.

 

5. Edit the comment or add additional text.
6. When you finish editing,click Save & Approve.

The edited comment now appears on the website in the location where the user added it.

Note that once comments are approved, they can no longer be edited. Unapprove the comment to edit it.

Replying to Website Comments

You can also reply to comments.

1. In the main comments listing, highlight the comment you want to reply to and click Reply.
2. The comments modal will appear showing both the original comment and a text field where you can reply.
3. When you are finished, click Save & Approve.
4. The comment reply will appear on the website and in the comments listing