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Changing an Order Status

Sometimes you will need to change order’s status from "OK" to "Manual Hold" or back again. Or you might need to manually cancel an order. (Note that only unshipped orders can be canceled.)

To change an order Status:

1. Go into the Order Details screen (Store Manager > Orders > Order Details). 
2. In the left side of the Order Details, choose an option from the Order Status drop-down menu.
   • You can set an order to “Manual Hold” if some issue with payment or inventory has come up.
   • Similarly, if an order was on “Manual Hold” and you wanted to change it to “OK” in order to ship the remaining items in an order, you can change the order status to “OK”, and then ship the order. 
   • To cancel the order, choose “Canceled.”

3. In the resulting Status Change Reason popup, type in a description of why the status is changing in the text box provided. 
4. You can change an Order Status with or without notifying the customer.  If you wish to notify the customer, check thebox net to Notify Customer to send them an email alerting them to the status change. 

5. Click Save.
   
   You will receive confirmation that the email was sent successfully at the top of the screen. If you fail to check Notify Customer, you will instead get a popup confirming that no email was sent.

Note that not all Commerce sites will use all Order Statuses, as some are used only in custom implementations.