FAQs

Generally, unless you need exactly the same content in two pages for the long term, you will likely want to use Copy (formerly Copy as New).

• Move Page will move this page to another menu item.
• Link Page (formerly Copy Page) will create a new instance of a page, which is linked to the existing page you are copying. The pages’ content items are re-used and shared, rather than duplicated. Thus, any changes to a content item will affect both pages.
• Copy Page (formerly Copy as New) copies the content of the existing page to a new page. While the content items on the page are initially the same, they are no longer linked and making changes to the content on either page will not affect the other page. If there is still some content on the page you want to share, you can simply insert the shared content as usual.

Generally, unless you need exactly the same content in two pages for the long term, you will likely want to use Copy Page (formerly Copy as New).

Question: I want to take a content item down and I see a box that says "This item is shared on the following pages". If I insert in a new image, I'm afraid it will populate all of those pages. Basically, I want to insert in a new content item and remove the old one on a particular page - not all the pages that are listed. How can I do this? Do I click the "remove text"? Or, Create new text?

If a content image or rich text container is shared, and you update it, it will update on all pages using the shared content.

If you only want to change a shared content item on a single page, you have several options to do this. .

• If it's text and you only want to alter part of the text, edit the item as normal, but choose SAVE AS when you have finished your edits. You can save the content item under a new name and even in a different folder if wished. Because you did a save as, it will only alter the item on the page you are editing.
• For other content items, such as a image, you would want to remove the existing content item (Removing the item will only remove it on the page you are currently editing) and then insert a different item or create a new item with a different name.

When you have finished your edits, don't forget to save the page as a whole and publish your changes.

You will be able to see the iAPPS edit icons. But you should also be able to see the Edit Mode Icon is darker than other icons on your Site Editor main menu pull-down.

There could be a number of reasons.

• Did you save properly? Remember that you have to save a content item or definition via the WYSIWYG Rich Text Editor AND you need to save the page as a whole.
• Have you published the page?
• Make sure the page has not been deleted or archived.
• Check to make sure the page is still connected in the right place in Menus and Pages.
• If you submitted the page to workflow, remember that it may not have been published yet.
• Other possibilities include having more than one iAPPS window open in the same browser. If you want to have both the front-end of your site or Site Editor open while still viewing the Admin interface, make sure that you use two different browsers. Otherwise you may corrupt the iAPPS session, which can affect your content.
• If you tried to make content “invisible” and you still see it, you may still be in editing mode in Site Editor. Make sure that you are looking at the View as Live version of the site. Because you still need to be able to see content in order to make it visible in the future, it will still show in Site Editor, even when it is set as invisible on the site.

Content delays may also relate to caching. Because websites often have so much data, information drawn from databases is often pre-loaded or “cached” to improve response times for users. If you made changes to the site between “refreshing” this cache (clearing all the information and reloading it from the database) your changes may not appear. An installation Administrator can change the caching for the site.

Instead of pasting in content from MS Word directly, consider uploading and “cleaning” your text to strip out existing “hidden” formatting which often accompanies text from word-processors, spreadsheets or other websites. Use a button in the upper-left corner such as the “Paste as Text or “Strip Format” while placing text in the container.

• If you know some HTML, you can use the HTML editor to make changes.
• Code Snippets make formatting easier for material you use regularly and want to appear the same way every time. You can add code snippets yourself or your developer can also add them. See "Creating Code Snippets".

You only get the multi-upload interface when clicking within the tree view of menus and pages. Otherwise, if you click within the listing view, you get a single upload option.

There might be several reasons for this. One, there might be limited permissions on the menu item or pages. Content Administrators can set limited permissions for groups or users. See "Adding / Editing User Permissions ". Additionally, you can’t always change material in Site Editor or in the libraries from other products in the suite. For example, Commerce product pages must be edited from Commerce, not from Content Manager. Similarly, Marketier users cannot change material on the main website from Marketier. They can only edit Marketier libraries.

There are a number of ways to manage links within iAPPS, and how they update depends on which you used to create the links.

• If the page link was created using the link to library/page feature, then the archived page link will be automatically removed.
• If the archived page is in the left nav – it will disappear from the site.
• If you set up the links yourself in a rich text area through HTML or using the hyperlink manager, then it won’t automatically update, and you’ll need to ensure that it gets done.

In the Content Libraries, navigate to the item, highlight it and select More > View Pages Using This Content.

In addition, while you are in Site Editor, hovering over a content item area will show you both if the content item is shared and where it is stored.

You can get a different number because the Archived items are counted in one and not the other. You can see archived material by checking the “Include Archive” box just above the column headings.

You cannot delete content items through the iAPPS user interface. Every version of a content item is saved for compliance reasons. If you do not need an item anymore you can archive it, or if absolutely necessary it could be removed from the database by a developer.

You can either simply remove them as a user or change their password if they have a generic login (Marketingadmin vs jlastname). (Generally, it is recommended that all users have a personalized login such as first initial and last name).

A site administrator can change a user’s password in Administration > Content Manager Users interface.

To delete the user, follow the process in the Deleting / Deactivating a Content Manager User section.

Note: If you do delete a user, make sure you first transfer any workflow responsibilities they may have to another user.

You can use the standard iAPPS toolbar to embed flash video into a rich text area container as you might any other file in the libraries, using the “Insert Flash Button” in the toolbar

Other options include inserting videos in video containers, using the Brightcove integration or using embed codes from sources such as YouTube.

If you are doing a lot of short videos, you should consider having a dedicated video/media template. That would allow the videos to be uploaded to the site and added to a page through a content definition.

You can also use an external media player. Customers who use larger/longer videos or manage them for multiple locations often employ an external media provider like Brightcove.

See "Managing Video Content"

The default values are determined in the development process, and can be changed. You can also override them on a per page basis by using Page Properties.

Viewing / Editing Page Properties

To view and edit the properties of a page, follow these steps:

1. Select View/Edit Properties from the Page Properties menu on the Site Editor toolbar.

OR

1. In the Menus and Pages page list, highlight a page and click Edit Properties.

The Page Properties container will open, and you can edit as necessary. The window is divided into main sections including your basic properties such as Page Title on the left along with your indexing Tags. The Right Side has three tabs:

• SEO Properties (default)
• Custom Styles and Scripts
• Security and Settings.

Most users will never need to access the latter two tabs. The SEO properties however are quite important.

• The Page Properties SEO tab allows you to change the friendly URL name, the page name, title and H1 tags and add SEO Metadata.See "Search Engine Optimization (SEO) Tab"for more detail.

To avoid numerous changes, keep SEO in mind while naming your menu items and pages. iAPPS automatically creates friendly URLs from your naming structure. Keep menu item and page names short and easy-to-remember.

• You can also talk to your development team about custom SEO logic if you need specific behavior in the site without editing every page.

Part of the usefulness of a Web CMS system such as iAPPS is the ability to reuse content. However, if you do have the same content in too many places, it could hurt your credibility with the search engines.

There are ways to prevent repurposed content from affecting your site’s search equity. One method is to use something called a canonical metatag. This tag simply tells search engines that you realize content is being used in multiple places, and that is not intended to “trick” the engines in anyway. The tag gives a reference to one preferred page as the primary source of content.

1. To insert a metatag, bring up the Page Properties in Site Editor or through Menus and Pages.
2. In the field labeled “Other Metadata,” insert the tag: <link rel="canonical" href="http://www.example.com/product.php?item=swedish-fish" /> Replace the sample URL above with your preferred URL for the shared content.

For more information see: http://googlewebmastercentral.blogspot.com/2009/02/specify-your-canonical.html.

Fine tuning your SEO can be complicated. See the iAPPS User Scenario Manual for more hints or contact Bridgeline’s iAPPS Success Group about how to optimize your site.

When you change a page name in iAPPS, iAPPS will automatically redirect pages. If you change a menu name or move a page to a different menu, you might want to make a request to your developer or Administrator to add the URLs to the URL redirects file. You should also change any external links pointing to the page as well.

I want to change the URL attached to a page. Do I do that in the Menu area or in the page's SEO settings area?

There are two ways to do this - Page level and Menu level.

• If you change the name of a page under Menus & Pages, this will be automatically reflected in the page’s URL.
• If the change you want is just at the page level, then you can simply change the Page title in the Page Properties.

If your preferred URL is at the menu level, then you should change the menu name in Menus & Pages. Generally, the menu level is the best bet, but it would depend on how your site is structured.

Also remember that you can have a shorter friendly URL without changing the name of a page. While the H1 Heading default is the page name, you can also change that in the Page Properties.

In October of 2011, Google announced that they would be hiding keyword data in analytics for anyone doing a search in Google who is signed in. Such traffic is accounted under “unknown.”