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Shipping an Order Manually

Once the order has been placed it must be shipped.

If one item in an order is back-ordered than an order shipping will not ship until all items are in stock.  To deal with this, Commerce creates multiple order shipments within the order to ensure the in-stock items reach the customer as soon as possible. CSRs could also split the order entirely, if desired. Once any back-ordered items come back into stock, how they are dealt with will depend on how your inventory management is set up.  See "Managing Backorder Fulfillment" for more information.

1. To ship an order, click Ship Order at the bottom of the Shipping Summary.

2. However, if money is still owed on the order, you will not see a Ship Order Button, but rather a note that additional payment is due.

3. Once you click Ship Order, if you have manual inventory, you will get a Ship Order popup that will allow you to capture the payment, adding a manual tracking number or add an additional shipment, if necessary (if, for example, you were manually shipping an order that had backordered items.) Customers with GWS integration will not get the popup.

4. Click Ship Order.
   
   You will receive a Shipment Successful popup.

5. Click OK.

When you return to the Orders screen you will notice that the Order Status has changed to “Shipped.” 

Once an order has been shipped it can no longer be altered or canceled, but must go through the returns process.  See See "Shipping an Order Manually" for more information.

Warehouse Shipping Geography and Order Placement

Occasionally, if your warehouses are set up to only ship to only certain geographical locations, then orders will not be able to be placed if an item is out of stock at the warehouse that covers their geographical area. (For more on this process, See "Warehouse Administration and Providers"See "Creating or Editing a Warehouse in the Admin UI" in the Administrative Tasks section. )

• If the item is only available in a warehouse outside of the customer’s delivery zone, then during the checkout process, the customer will get a message from the system that the item cannot be shipped to the selected address, and they should remove the item or change the shipping address.

• If the order is being placed manually by a CSR, then the order will not be placed.  Instead an error message will be display of “Order cannot be processed; we cannot ship to the selected address.”

However, if the setting allows an order to be placed even if items are only available outside of the delivery zone, then the system will allow the order to be placed, but assign it “Manual Hold” status.  A note will be added to the Order Notes “Order placed on hold. Warehouse cannot ship to the selected delivery zone.”

In this case, the CSR can override the warehouse inventory location, if necessary,

• Once the order is placed, they can changed the status and click on Ship Order. 
• In the resulting Ship Order popup, change the Warehouse in the drop-down menu to one with stock for the SKU item, as seen in the screenshot below.
• Then fill in the rest of the shipping information as usual and click Ship Order.