Commerce User FAQs

There might be several reasons. One, it’s possible that the product you added does not match any of the navigation categories or could have been deleted by another user. Secondly, the page may be controlled through Content Manager and has to be worked on through that Site Editor.

More typically, however, the issue is probably related to caching.

• Commerce uses caching to improve performance. Because of the amount of information typically held in databases with hundreds of thousands of products when a site is under heavy use, typically some of the information is pre-loaded or “cached” to improve response times for users.

• If you made changes to the site between “refreshing” this cache (clearing all the information and reloading it from the database) your changes may not appear immediately.

• iAPPS allows automatic refreshing of the cache on a periodic basis while still letting site owners control the cache refresh manually as well. Many smaller customers set up the site to refresh automatically every 10 minutes to an hour, while larger customers schedule only a nightly refresh or as needed.

• Site or Install Administrators can refresh the cache manually through the Administration menu. 

• Troubleshooting Tip: If product details are not populating go to Store Manager > Product Catalog > Product > General Details or Store Manager > Navigation Categories > Details Tab and click Save.

 

• Make sure that Product Type for the product has been linked to the correct Product Detail page and template. Store Manager > Product Catalog > Product Type > Details.

• Make sure this Product Detail Page is published in Site Editor.

• Your developer may also need to ensure the Product Navigation is configured correctly.

 

Email templates can be changed via Email Management in the Administration menu.

The recipient of the email depends on the purpose of the email. For example, a Refer a Friend email is sent to the website user’s friend to tell them about site content. Emails that are sent to your company, such as Low Inventory, are sent to the administrator address in the site settings. See your installation administrator or site developer if you need to change the address.

As a best practice, these emails should be set to internal distribution lists or an email alias rather than a single user so that your IT department can easily manage the target address and the site settings and configuration are not changed frequently. For example, use lowinventory@acme.com rather than jduser@acme.com.

 

Go to Store Manager > Product Catalog. Select the product you want from the list, right click and select Manage Images. Alternatively, if you are already in Edit Products, select the Images subtab.

You can drag and drop the images in the left-hand box to re-order them. Whichever image is at the top of the box will be the default image for the product. If you want to change an image, select it and click Upload New Image in the top center.

When you load an image, several sizes are automatically created. The image sizes created are managed in the configuration files by your site developer. The large image is used for the full resolution picture of product on its detail page. Other sizes are used in various places and are determined by your site design.

This is controlled by the programmer when building out the template and which facets are used. Typically you can sort by price, alphabetically or by attribute (numerical rank, etc.). See "Attributes and Facets" for more information.

 

There are many ways to control different aspects of SEO for products including the product categories or the template built by your developers. One common way for a product manager to influence SEO is through the SEO terms subtab on the Product Detail page.

Store Manager > Product Catalog. Select a product, right click and select Manage SEO, or from the Products tab, click on the SEO Terms subtab.

From here you can adjust the product title, add keywords, a description and even create an SEO Friendly URL

 

iAPPS Commerce, out of the box, supports credit card payments through the payment gateways Websites Payments Pro or CyberSource. Your development team can extend this functionality to support other gateways.

• Multiple payments are not available out of the box but can be custom developed.

• Other forms of payment, such as Paypal, gift cards, accounts and checks are also accepted.
• See "Configuring Accepted Payment Methods "

 

On finalized checkout, the payment gateway authorizes users’ credit cards for the full cost of the order. When the order reaches the Commerce admin system, the default payment gateway can capture (charge the credit card) any amount up to the authorized level for the entire order. CyberSource works slightly differently; for example, it does not provide for partial captures.  If you have a custom payment gateway, then this behavior might be different. iAPPS Commerce fulfillment screens do have built-in support for capturing only the amount actually shipped. Authorizations can be voided and released from the Commerce admin, but after an amount is captured it cannot be refunded through iAPPS. This must be done through the payment gateway. Note, using CyberSource, you can capture in any currency, but voids must be completed in US dollars.

 

Yes. Items can be added or removed, and quantity can be changed until they are shipped. Addresses can be changed along with the preferred shipping method. Note that if any item is changed then it is subject to the current item price at the time of the change and cannot be manipulated. If needed, a customer service representative can apply a coupon to the order directly to address any customer service needs.

Note: If an order has gone through credit card processing, a CSR voiding an order in iAPPS does not automatically generate credit for the customers. This must be done separately through your Payment Gateway.

 

All price discounts on products are handled through price sets. Price sets can be set up to include specific products or a set of products. Price discounts can include a percentage off or dollar off, or you can set up discount ranges such as buy 10 – 20 and save x%. Price sets also let you apply discounts to only certain groups of customers so that you can set up price levels based on the type of customer. Price sets can be flagged as a sale and can be used on the front end to promote those items.

iAPPS Commerce supports 5 different types of coupons:

• Dollar off shipping – Example, $5.00 off shipping on order of $50.00 or more

• Percent off shipping – Example, 10% off shipping

• Flat Rate shipping – Example, .99 cent shipping

• Dollar off order – Example, $10.00 off order

• Percent off order – Example, 15% off order

See "Merchandising and Promotions" for more details.

Shipping rates can either calculated based on flat rate tables or using iAPPS built-in real-time shipping features.  For flat rate shipping, if customers spend 0 to 10 dollars then shipping is 5 dollars; spend 11 to 50 dollars and shipping is 10 dollars, etc. These amounts would be set according to your company’s existing policies.

Real-time shipping calculates the exact shipping costs for the package size, destination and shipping method.  This real time features are integrated with the features for tracking packages in FedEx, USPS, and UPS.

Shipping rate tables can be adjusted in the Administration menu under Store Setup > Shipping Methods. See "Shipping Methods" Real-time shipping is configured separately. See "Setting up Real-time Shipping" for more details. Note: To use real-time shipping, packaging containers must also be set up.  This should be done during development, but administrators can edit packaging container dimensions. See "Setting up Shipping Containers for Real-time Shipping"

 

Shipping tracking settings are configured through the Developer Configurations in the Administration Menu. You will need to have Installation Administrator privileges in order to change site settings.

The tax rates are retrieved using a tax web service for county, city, and state.  All three components are calculated separately and then summed up. Rules pertaining to tax being applicable for shipping or shipping and handling are also provided by the tax service and are taken into account for calculations.  Which tax service you use depends on your site installation.  See the Developer Guide for details.